020 3598 6143

Terms and Conditions

    General Data Protection Regulation (GDPR)

    Please find out about the GDPR copy and paste the following URL
    on your browser.


    You must allow sufficient time when booking your cab to allow for the check-in times required by your airline and for any delays caused by traffic conditions.

    V V Link shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.

    You must order a suitable car size for the number of passengers and luggage. V V Link cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
    Our drivers will not be responsible for any loss or damage to any of our clients’ property carried in their vehicle.V V Link ’ chauffeurs ensure that your luggage have been safely brought to your destination.

    If you need to transport a wheelchair please specify this at the time of booking.

    V V Link does not take any responsibility for any transfers that may be delayed for a pick-up or drop-off, due to bad weather conditions, traffic congestions, road works or any other delays.

    Due to the Health and Safety regulation concerning smoking, V V Link strictly follow a non-smoking policy in our vehicles.

    Refund Policy
    No show: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address will be consider as No Show.
    This will include wrong date wrong time bookings.
    If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait at the airport up to 30 minutes from the requested pick up time or In case flight delays then 45 minutes from the flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
    No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

    If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £10.00 for admin charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

    Cancellations: Cancellations must be notified to us 2 hours prior to the pick up time if your within London postcodes and You are required to inform us 4 hours prior if you from outer areas.
    Cancellations informed between 3 and 12 hours prior to pick up time means that a £5 cancellation charge will be incurred. Cancellation informed between 4 to 2 hours prior to the journey will incur 50% of the booking price.
    Cancellation not informed up to 2 hours before pick up time will incur 100% of the booking price.


    1) Applications
    These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling. If the hirer is a company, group etc and individual must be named as a responsible person. The hirer is responsible for all actions and decisions of passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer. If the hirer is not travelling a representative must be chosen and the company informed prior to hire.

    2) Quotations
    Quotations are given on the basis of information provided by the hirer. The route used is at the discretion of the company, unless particularly specified by the hirer, in which case it will be clearly shown on the confirmation.

    3) Use of Vehicle
    The hirer cannot assume use of the vehicle between outward and return journey, nor to remain at destination for hirers use unless previously agreed with the company.

    4) Route and Time Variation
    The company reserves the right to levy additional charges for additional mileage or time than that agreed. The vehicle will depart at times agreed by the hirer, it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer’s instructions.

    5) Drivers Hours
    The hours of operations for the driver are regulated by law. Neither the hirer or passenger shall delay or interrupt the journey in such as way that the driver is breaching regulations. If a breach occurs the hirer is responsible for additional costs incurred.

    6) Seating Capacity
    At the time of booking the legal seating capacity will be specified. The hirer must not load the vehicle beyond capacity.

    7) Conveyance of Animals
    No animals (other than guide dogs notified to the company in advance) may be carried on a vehicle with out prior written agreement from the company.

    8) Confirmation
    Normally, written confirmation by the company is the only basis of acceptance of a hiring or subsequent alterations.

    9) Payment
    Payment must be paid in full before the start of the hire unless otherwise agreed by the company or a credit facility already exists.

    10. Cancellation by Hirer

    If the hirer wishes to cancel any agreement, the following scale of charges will apply in relation to the total hire charge:

    10 days or more 50% of hire
    6-9 days 60% of hire
    3-5 days 70% of hire
    1-2 days 80% of hire
    Day of hire, or at or after arrival of coach at departure point 100 % of hire. b. The cost of accommodation, meals and theatre tickets that have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company. c. Cancellation due to inclement weather conditions will be charged as above. d. Theatre tickets or other such ancillary service, once purchased are not returnable and must be paid for in full.

    11. Refund Policy

    Refunds, where appropriate will be processed onto the card that payment has been made on. Please note refunds can take up to 5 working days to appear in your account. Please refer to section 10.

    12. Cancellation by the Company

    In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control [including availability, adverse weather and road conditions] or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.

    12) Vehicle to be Provided
    The company reserves the right to provide a larger vehicle than that specified unless specifically instructed not to do so. In such circumstances no additional charges will be levied. The company reserves the right to substitute another vehicle (including those of other operators) or ancillary facilities for all or part of hiring subject to substitutes being of equivalent value.

    13) Vehicle Facilities
    The company will, at the time of booking, agree and specify the facilities on board the vehicle that you are hiring. Whilst the company will endeavour to ensure that all facilities are in working order on every vehicle, if a breakdown should occur with any of the facilities, i.e. fridge, DVD, PA system, toilet and coffee making facilities, the company’s liability is limited to £20 per facility.

    14) Breakdowns and Delays
    The company gives its advice on journey time in good faith. However as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer.

    15) Agency Arrangements
    When the company hires in vehicles or arranges other ancillary services. The terms and conditions imposed by such other suppliers through the company shall insofar as they are supplied to the hirer be binding on the hirer as if they had been directly contracted services.

    16) Package Travel Regulations
    If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.

    17) Passengers Property
    Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the driver shall be the sole judge as to whether or what extent passenger’s property is carried. Large items may not be able to be carried and the hirer should notify the company in advance of any requirements. The company accepts personal property of the hirer and their passengers on the understanding that it will take all responsible steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional values are to be carried. It is the hirer’s responsibility to minimise risk of loss when property is left unattended.

    18) Conduct of Passengers
    The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger from the vehicle whose, behaviour prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. Where the hire is to a sporting even, the hirer should be aware of legal requirements relating to the alcohol and the conditions of entry to race courses etc. The company can provide details of restrictions upon request.

    19) Complaints
    In the event of a complaint the hirer should seek a solution at the time from the driver or company. If a remedy has not been provided, complaints should be submitted in writing to the General Manager within 14 days of terminations time of hire.

    20) Notices
    No bill, poster or notice is to be displayed on any vehicle without the written consent of the company.

    21) Refreshments & Alcoholic Drinks
    Other than on a vehicle fitted expressly for that purpose food (except confectionery) and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent.

    22) Refunds
    In the event of the failure of the company to provide the booked service any refund will be limited to the amount paid for the hire.

    23) Covid - 19 special refund policy for the School Runs.
    After considering the current situation very carefully, we have decided, that if any unexpected school closures were to occur due to the pandemic, for more than 3 consecutive school days, the parents will receive a 50% refund from the 4th school day until the 14th school day. Thereafter, a full refund will be adjusted on the following term.

    V V Link

    V V Link – We will Link.
    Online Booking